CORONA VIRUS (COVID -19)
STAY HOME PROTECT OTHERS SAVE LIVES
How this Pandemic is affecting our Practice
Reviewed 23.7.20 - 10.00am
In light of the current pandemic issue of Corona Virus, we have changed the way we do things at the practice.
PLEASE NOTE FIRSTLY - WE ARE OPEN!
YOU WILL NOT BE RECEIVING YOUR USUAL ANNUAL INVITATION LETTERS FOR REVIEW OF YOUR CHRONIC DISEASE. WE WILL BE PHONING YOU OVER THE NEXT FEW WEEKS TO OFFER YOU AN APPOINTMENT IN ONE OF OUR CINICS AND WE HOPE TO BE ABLE TO RETURN TO NORMAL INVITATIONS ONCE WE HAVE PROCESSED THE BACKLOG.
WE ARE HERE HOWEVER IF YOU HAVE A MEDICAL ISSUE THAT NEEDS ATTENTION SOONER, AND AS STATED WE WILL COMMENCE YOUR REGULAR CHECKS JUST AS SOON AS IT IS SAFE TO DO SO.
CHILDHOOD IMMUNISATIONS ARE NOT AFFECTED SO PLEASE DO ATTEND WITH YOUR CHILD/CHILDREN WHEN REQUESTED
IF YOU SUSPECT YOU HAVE COVID-19
- If you have any NEW cough and/or high temperature or loss of smell or taste PLEASE DIAL 111. They will consult with you and let you know if you need to be seen.
- If you are referred back to the Practice, and we then contact you with a time, you will be required to wait - in your car/taxi - in the car park. Please phone us when you arrive and we will call you back when we are ready to see you. Please follow our instructions, to maintain your safety and those around you.
HOW WE ARE MAKING APPOINTMENTS
To see a GP OR Practice Nurse will be a telephone appointment in the first instance. If the GP then decides that you need to be seen after speaking with you, an appointment will be allocated – generally on the same day if urgent. When you arrive at the surgery, please take one of the marked seats and your GP/Nurse will come for you. There is no requirement to use the Self-Check-in screen or ring the reception bell. Please also ensure that you arrive in time for your appointment and have an appropriate face covering. We do not wish other patients – or you - to wait unnecessarily.
- You must ensure that anyone accompanying you to your appointment,
does NOT have Covid-19 symptoms (as described earlier).
NEW PATIENT REGISTRATIONS
Please download the two (2) forms in the New Patient Tab, complete, and post to us. Alternatively please email the practice and we will reply with the forms as attachments for you to complete and return. A GP will then phone you to discuss your registration.
All appointments will be screened in the usual way by our staff and they will continue to direct you to other local resources, as appropriate, such as the local pharmacy or physiotherapist services.
HOW WE CONDUCT TELEPHONE APPOINTMENTS
PLEASE BE AVAILABLE TO ANSWER OUR CALL ON THE AGREED CONTACT NUMBER
OUR CALL BACK NUMBER DISPLAYS AS AN 0800 NUMBER
ENDING IN ****3993
PLEASE ANSWER OUR CALL BACK AS WE HAVE TIMETBALE TO ADHERE TO
JUST LIKE NORMAL SURGERY CLINICS
WE ARE ALSO OFFERING VIDEO CONSULTATIONS (CALLED NEAR ME) FOR THOSE PATIENTS WHO ARE CURRENTLY NEEDING PHYSIOTHERAPY INPUT
Our Practice-based Physiotherapist will be utilising Video Consultations every Friday for her clinics. You will be offered a time when you book and you can connect via the link below.
If you have any difficulty or are running late, please telephone the practice - we may be having technical issues, which we will be able to advise you about.
You will need a Smartphone or other device - such as a PC/Tablet. It must be enabled for video, have audio and a microphone.
We hope in the future that we will be able to offer this service to other groups of patients. We will keep you in touch with developments
Information for patients on near me video call consultations -
COVID-19 - TESTING IN THE HIGHLANDS FOR KEY WORKERS
Please visit https://self-referral.test-for-coronavirus.service.gov.uk/ for up-to-date info on testing for key workers.
Other individuals with symptoms and are above the age of 5 can book via here: https://nhsh.scot/2LEhHmZ
PLEASE NOTE THAT LOCAL PHARMACISTS ARE EXPERIENCING DELAYS IN DISPENSING REGULAR MEDICATIONS. PLEASE ALLOW AT LEAST 7 DAYS BETWEEN ORDERING YOUR ITEMS AND GOING TO COLLECT THEM.
REMEMBER - YOU CAN REGISTER ON OUR WEBSITE TO ORDER YOUR PRESCRIPTION ITEMS AT ANYTIME. THIS WILL REDUCE PHARMACISTS TIME IN TAKING PHONE CALLS AND ATTENDING TO COUNTER ENQUIRIES FOR MEDICATION REQUESTS.
The following Screening Programmes are still currently suspended:-
- Scottish Diabetic Retinopathy Screening
- The Scottish Breast Screening service will be resuming in April/May 2021
Information for Patients with Cancer
Information from Lochaber Sensory Care
Information from Local Optician
Information for Caol and Lochyside Residents
MORE UP TO DATE INFORMATION AT
THANK YOU AGAIN FOR YOUR PATIENCE DURING THIS CHALLENGING AND DIFFICULT TIME FOR EVERYONE – STAY SAFE