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This page covers
a variety of subjects
relating to the smooth running of the surgery and the
rights and responsibilities of our patients.
Breast Feeding
Mothers of young infants are strongly encouraged to
breast feed, as it protects the baby, and mothers should
feel free to feed their babies within the dedicated
Feeding Room in the foyer of the Health Centre. A suitable
notice is displayed in the waiting area and we trust
this reduces any anxiety you may have regarding this
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Complaints
We operate a practice procedure for dealing with complaints
which meets national criteria - please see the notice
in the waiting area for further information.
Data Protection Act 1998
You are entitled to access your clinical records held
by the practice. This should be done by written request
(please ask for a form) stating exactly what information
you require. A charge ranging between £10 and
£50 may be made for this.
Freedom of Information (Scotland) Act 2002 -
now in force
From January 1st 2005 any person requesting information
from a public body is entitled to receive such information,
subject to certain exemptions. This is to encourage
public authorities (in this case GP Practices) to be
more open and accountable and to organise their information
in an efficient and accessible way (this excludes
personal data). The Practice Publication
Scheme Document is available to view - please contact
the Practice Manager for more information.
Practice Visits - Confidentiality of Records
To ensure that the quality of care provided to patients
is kept to the highest standard all Practices are required
to undergo regular visits by external assessors. These
visits involve a team of five assessors which may include
a lay member. If you do not want your records to be
inspected on any such visit please contact the Practice
Manager. A notice in the waiting area provides further
information.
Primary Medical Services in the area
Details of Primary Medical Services in the area can
be obtained from:
Roger Gibbons, Chief Executive, Beechwood, Assynt House,
Inverness, 01463 717123. The Craig Nevis Practice is
part of the Mid-Highland Community Health Partnership.
Training
This Practice is a General Practitioner Training Practice
and also undertakes the teaching of medical students.
A notice explaining the implications of this is displayed
in the waiting area. You may be asked if a video could
be made of your consultation for use in the training
of Doctors. You will be fully informed of this and there
is no obligation to take part.
Violent Patients
If a patient becomes violent or abusive towards staff
or other patients they will be asked to leave, or will
be removed from the premises.
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